Articles and Papers
[Regular column at Speech Technology Magazine - http://www.speechtechmag.com]
How Good Is Good Enough? (Speech Technology Magazine, 2007)
Point, Counterpoint: What Three Experts Say About Speech Usability (User Experience Magazine, 2006)
Great Expectations (Speech Technology Magazine, 2005)
Heuristics: Lessons In The Art Of Automated Conversations (2003, MSDN)
Where Am I and What Can I Do? Menus and Help in Speech-Enabled IVRs (ACM SIGCHI, 2002)
Presentations
Data Driven Design: Smarter Voice User Interfaces through Usability Testing (UPA 2006)
Assessing the Usability of Speech Applications: Optimizing Techniques for Voice User Interfaces (UPA 2003)
Book Chapters
Designing Usable Voice User Interfaces (HCI Beyond the GUI: Design for Haptic, Speech, Olfactory, and Other Nontraditional Interfaces, 2008)
Collaborating With Change Agents to Make a Better User Interface (Usability Success Stories, 2006)
Give Me A Hint (VUI Visions: Expert Views on Effective Voice User Interface Design, 2005)
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