Susan Hura Featured at Customer Management IQ

Susan Hura's article on call center technology expectations is featured at the Customer Management IQ site. Read it here.2009-11-24 11:54:12


Oct 12, 2009 - "What Counts As VUI?"

Susan Hura's Oct 2009 Speech Technology Magazine column: "What Counts As VUI?"2009-10-12 23:03:09


Susan Hura Elected President of AVIxD

Oct 1, 2009 - Susan Hura is elected founding President of AVIxD, the Association for Voice Interaction Design.2009-10-12 19:51:23


Susan Hura at SpeechTEK 2009, NYC

Dr. Susan Hura will be at SpeechTEK in New York City August 24-26, in her role as conference co-chair. 2009-08-21 13:41:01


SpeechUsability on Twitter

Learn more about IVR, VUI and the call center industry. Follow us on Twitter.2009-08-04 11:26:09


June 2009 SpeechTech Mag Column: "Is Your Goal To Get Rid Of Money?"

Susan Hura's June 2009 Speech Technology Magazine column: "Is Your Goal To Get Rid Of Money?"2009-07-12 16:04:10


Susan Hura Returns As Co-Chair For SpeechTEK 2009

Susan Hura has been appointed again to co-chair the SpeechTEK 2009 conference. Follow this link to learn more about SpeechTEK 2009. 2009-07-12 16:01:10


May 2009 SpeechTech Column Available

Dr. Hura's May 2009 Speech Technology Magazine column "Psych! Don't Send Callers To A Web Site" is available at the Speech Technology Magazine site. 2009-07-12 15:53:06


New Book Chapter by Dr. Hura in "Beyond The GUI"

Dr. Susan Hura had a chapter published in Phil Kortum's new Elsevier book "Beyond The GUI: Design for Haptic, Speech, Olfactory, and Other Nontraditional Interfaces ." Dr. Hura's chapter is entitled "Designing Usable Voice User Interfaces" and covers best practices and methods for designing and usability testing speech-enabled systems. The book is part of Elsevier's series on interactive technologies. 2008-05-12 12:47:33


Ethics in VUI Design - May 2008 Speech Technology Column

SpeechUsability founder and principal Susan Hura’s latest column “Ethics in VUI Design” is available at Speech Technology Magazine. Read the full text of the article at the link below: Ethics in VUI Design - SpeechTechMag.com. 2008-05-01 21:23:08


Susan Hura Interviewed By CRM Magazine

Dr. Susan Hura was interviewed for an article appearing on CRM Magazine's site DestinationCRM.com. The article covers the challenges inherent to designing effective voice user interfaces (VUIs). Listen Up! - DestinationCRM.com. 2008-04-26 15:12:16


How Good Is Good Enough? - Jan 2008 Speech Technology Column

Susan Hura's January 2008 column for Speech Technology Magazine is available at this URL . How Good Is Good Enough? - SpeechTechMag.com. 2008-02-12 17:38:43


Past SpeechTEK Articles and Sessions

Here is a link to past SpeechTEK articles and presentations by Susan Hura. All Past SpeechTEK Articles and Sessions by Susan Hura. 2008-01-05 12:54:54


A Tale of Two Conferences - Jan 2008 Speech Technology Column

Dr. Susan Hura's January 2008 column for Speech Technology Magazine is available at this URL. A Tale of Two Conferences - SpeechTechMag.com. 2008-01-22 12:16:54


SpeechTEK 2008, August 18–20

Dr. Susan Hura is once again serving as Co-Chair for the SpeechTEK conference. The 2008 conference will be held in NYC on August 18-20 2008. The SpeechTEK conference is the premier conference for executives, managers and designers within the speech technology industry. To learn more about SpeechTEK, browse to http://www.speechtek.com/. 2008-04-11 10:28:33


Are We There Yet? - April 2008 Speech Technology Column

SpeechUsability founder and principal Susan Hura's latest article "Are We There Yet?" is available at Speech Technology Magazine. The article touches on the recent naming by U.S. News & World Report of "user experience designer" as one of the top careers in the high tech industry. Read the article at the link below: Are We There Yet? - SpeechTechMag.com. 2008-04-10 10:28:00

Susan Hura's article on call center technology expectations is featured at the Customer Management IQ site. Read it here.

Susan Hura's Oct 2009 Speech Technology Magazine column: "What Counts As VUI?"

Oct 1, 2009 - Susan Hura is elected founding President of AVIxD, the Association for Voice Interaction Design.

Dr. Susan Hura will be at SpeechTEK in New York City August 24-26, in her role as conference co-chair.

Susan Hura's article on call center technology expectations is featured at the Customer Management IQ site. Read it here.

Susan Hura's Oct 2009 Speech Technology Magazine column: "What Counts As VUI?"

Oct 1, 2009 - Susan Hura is elected founding President of AVIxD, the Association for Voice Interaction Design.

Dr. Susan Hura will be at SpeechTEK in New York City August 24-26, in her role as conference co-chair.

Learn more about IVR, VUI and the call center industry. Follow us on Twitter.

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