SpeechUsability discovers what your users need and designs your speech solution to give it to them. We take the time to understand who calls your organization, what problems they’re trying to solve, and their state of mind when they call.
Have an IVR solution already in place? Objective measures like usage statistics and recognition performance tell only part of the IVR performance story. User experience evaluation and testing tells you whether your IVR is helping – or hurting – your customers’ experience.
SpeechUsability cuts through the marketing hype and helps you choose technology that will serve you and your customers. Let us help you with technology and vendor selection, formulating RFPs that clearly communicate your needs, and making sense of vendor responses.
How many items should be on a VUI menu? Susan Hura provides guidelines.
A full-day introductory course covering the elements of voice user interface design.
A tutorial for managers on how to hire and develop design talent in their organizations.
A case study of a surprisingly common situation in which good design fails.
Tom Schalk, VP of Voice Technology, Sirius XM
“SpeechUsability has conducted multiple usability studies focused on our automotive speech solutions. The strengths and weaknesses of our overall HMI design were evaluated and documented in a highly professional manner. The recommend improvements were promptly implemented and proved to be of benefit upon subsequent testing.”
Stephen Gay, Intuit
“I got to know Susan when we collaborated on a presentation for the IxDA14 conference. Susan immediately impressed me with her wealthy of voice user interface knowledge and passion to share methods and techniques with the community. She brought clarity to key fundamental concepts and highlighted common best practices. I look forward to working with Susan again. I happily recommend Susan as an industry expert in speech and a passionate thought leader.”
Adam Markowitz, Contact Solutions, Inc.
“Susan is more than just an expert in her field; she is passionate, enthusiastic and committed and it shows in everything she does. I wouldn’t hesitate to recommend Susan for any VUI project large or small and would love to work with her again.”
The latest from SpeechUsability